Legal

lx999 Privacy Policy

How lx999 collects, uses, and protects the personal information of players across Bangladesh — in plain, straightforward language.

Last updated: 1 January 2026

1. Introduction

lx999 operates as an online casino and sports betting platform serving players in Bangladesh. This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, who we share it with, and what rights you have in relation to it. We are committed to handling your personal information with care and in accordance with reasonable data protection standards.

By registering an account on lx999 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use the Platform. This Policy should be read alongside our Terms and Conditions, which govern your use of lx999 more broadly.

2. Information We Collect

lx999 collects personal data through several channels — directly from you during registration and gameplay, automatically through your use of the Platform, and in some cases from third-party sources such as payment processors. The categories of data we collect include:

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Identity and Contact Data

Full name, date of birth, email address, mobile number, and residential address provided during account registration. Date of birth is collected specifically to verify that you meet the 21+ age requirement.

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Financial and Payment Data

Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g. bKash mobile number, Nagad account reference), and account balance history. Full payment credentials are processed by your payment provider — lx999 does not store complete bKash or Nagad PIN numbers.

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Usage and Gaming Data

Game sessions played, betting history, wagering activity, bonus claims, session durations, win and loss records, and interaction with Platform features such as deposit limit tools and self-exclusion settings.

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Technical and Device Data

IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages visited, time spent on each page, and approximate geographic location derived from IP address (city or district level — not GPS precision).

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Cookies and Similar Technologies

Session cookies, persistent cookies, and local storage tokens used to maintain your login session, remember your preferences, and gather aggregated analytics data about Platform usage. See Section 8 of this Policy for full details on cookies.

3. How We Use Your Information

lx999 uses the personal data it collects solely for purposes that are necessary to provide the Platform, maintain its security, and improve the user experience. Specifically, we use your data for the following purposes:

  • 1.Account creation and management — to open your account, verify your identity, process your KYC documentation, and maintain your account in good standing.
  • 2.Payment processing — to facilitate deposits via bKash, Nagad, Rocket, Upay, and other approved methods, and to process withdrawal requests to your registered payment account.
  • 3.Service delivery and personalisation — to deliver the games, betting markets, and promotions you have accessed, and to tailor certain Platform features to your usage patterns where this improves your experience.
  • 4.Fraud prevention and security — to detect and investigate suspicious activity, enforce our Terms and Conditions, and protect both lx999 and our players from fraudulent transactions, money laundering, and account takeover attempts.
  • 5.Responsible gaming compliance — to monitor gaming behaviour for signs of problem gambling, enforce self-exclusion and deposit limit requests, and provide appropriate interventions in line with our Responsible Gaming commitments.
  • 6.Customer support — to respond to your queries, complaints, and account requests submitted via [email protected] or through any other support channel we make available.

lx999 processes your personal data only where there is a legitimate basis for doing so. The principal legal bases we rely on are:

  • 1.Contractual necessity — processing required to open and maintain your lx999 account, process your transactions, and deliver the services you have requested. Without this data we cannot provide the Platform.
  • 2.Legitimate interests — fraud detection, system security, Platform improvement, and responsible gaming monitoring. We have assessed these interests against your privacy rights and consider them proportionate.
  • 3.Legal obligation — processing required to comply with anti-money laundering obligations, age verification requirements, and responses to lawful requests from law enforcement or regulatory authorities.
  • 4.Consent — for any non-essential marketing communications or optional data collection where consent is the most appropriate basis. You may withdraw consent at any time by contacting [email protected].

5. Sharing Your Information

lx999 does not sell your personal data to third parties. We share your information only in the following limited circumstances:

  • 1.Payment service providers — bKash, Nagad, Rocket, Upay, and other approved payment partners receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy terms.
  • 2.Game software providers — Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and other game studios may receive technical session data (such as player ID and session token) required to serve games within the Platform. They do not receive your identity or payment details.
  • 3.Legal and regulatory authorities — lx999 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by law or in response to a valid legal order. We will notify you of such disclosure where permitted.
  • 4.Business transfers — in the event of a merger, acquisition, or sale of lx999's business or assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where practicable.

lx999 uses cookies and similar local storage mechanisms to operate the Platform effectively. Session cookies are essential — without them the Platform cannot maintain your logged-in state between page loads. Persistent cookies store your language preference and certain display settings across sessions. We do not use third-party advertising cookies or sell browsing data to advertising networks.

Most modern browsers allow you to control cookie behaviour through their settings. You can choose to block or delete cookies; however, doing so may impair your ability to use the Platform — in particular, blocking session cookies will prevent you from logging in. Continuing to use lx999 with cookies enabled constitutes your acceptance of our use of cookies as described in this section.

7. Data Security

lx999 implements SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our servers. Account passwords are stored using industry-standard hashing algorithms and are never held in plaintext. Access to player data within our systems is restricted to personnel who require it for their specific job function, and all such access is logged and auditable.

No online system can guarantee absolute security against all threats. lx999 will notify affected players without undue delay if a data breach occurs that is likely to result in a material risk to those players' rights or interests. If you suspect that your account has been accessed without authorisation, please contact us immediately at [email protected].

8. Data Retention

lx999 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records and KYC documentation are retained for a minimum of five years following account closure in line with standard anti-money laundering practice. Gaming history and session logs are retained for a minimum of two years. When data is no longer required for any lawful purpose it is securely deleted or anonymised. You may request deletion of your account and associated personal data at any time by contacting [email protected], subject to our retention obligations.

Your Data Rights

You Are in Control of Your Personal Data

lx999 respects your right to know what data we hold, correct inaccuracies, and request deletion where permitted by law.

9. Your Data Rights

Depending on applicable law, you may have the following rights with respect to the personal data lx999 holds about you. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may ask you to verify your identity before processing your request.

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Right of Access

You may request a copy of the personal data lx999 holds about you, along with information about how it is being used and with whom it has been shared.

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Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For basic account details, you can update these directly from within your account settings.

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Right to Erasure

In certain circumstances you may request that lx999 delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations or to defend against legal claims. Where we cannot fully honour a deletion request, we will explain why.

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Right to Object

You may object to lx999 processing your personal data on the basis of legitimate interests. If you object to receiving marketing communications, you can opt out at any time by contacting [email protected].

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Right to Data Portability

Where technically feasible, you may request that lx999 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider of your choice.

10. Children's Privacy

lx999 is strictly an adult platform. We do not knowingly collect, process, or retain personal data relating to any person under the age of 21. If we become aware that personal data has been collected from a user who is under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on lx999, please contact us immediately at [email protected].

11. Third-Party Links

The lx999 Platform does not contain links to third-party websites. If at any time a link to an external site is made available, lx999 has no control over the content or privacy practices of that site and accepts no responsibility for them. You should review the privacy policy of any external website you visit independently.

12. Changes to This Privacy Policy

lx999 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or via an in-platform notice. Your continued use of lx999 following such notification constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the lx999 data team by email at [email protected]. Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). We will acknowledge your enquiry promptly and aim to resolve all data-related requests within a reasonable timeframe.

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